Frequently Asked Questions

Everything you need to know about your Olli Ella favorites.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within domestic regions. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.

Are your products ethically made?

Yes, sustainability and ethical production are at the heart of what we do. We work closely with artisans and manufacturers who prioritize fair wages and safe working environments.

Can I change or cancel my order after it has been placed?

We aim to process orders quickly, so changes or cancellations are only possible within 1 hour of placement. Please contact our support team immediately for assistance.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

How do I care for my Olli Ella baskets and apparel?

Each product comes with a specific care label. Generally, our woven baskets can be wiped clean with a damp cloth, while our apparel should be cold-washed and line-dried to maintain quality.